fivn-20220428
0001288847false00012888472022-04-282022-04-28

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
 CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): April 28, 2022
FIVE9, INC.
(Exact name of Registrant as specified in its charter)
 
Delaware001-3638394-3394123
(State or other jurisdiction
of incorporation)
(Commission File No.)
(I.R.S. Employer
Identification No.)
3001 Bishop Drive, Suite 350
San Ramon, CA 94583
(Address of Principal Executive Offices) (Zip Code)
Registrant’s telephone number, including area code: (925) 201-2000
Not Applicable
(Former name or former address if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
_______________________________
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common stock, par value $0.001 per shareFIVNThe NASDAQ Global Market
Indicated by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.    




Item 2.02 Results of Operations and Financial Condition.
On April 28, 2022, Five9, Inc. (the “Company”) announced its financial results for the fiscal quarter ended March 31, 2022. The full text of the press release issued in connection with the announcement is furnished as Exhibit 99.1 to this Current Report on Form 8-K.
The information in Item 2.02 of this Current Report on Form 8-K (including Exhibit 99.1 furnished herewith) shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”) or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as expressly set forth by specific reference in such a filing.

Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
 
Exhibit No.  Description
  
104The cover page from this Current Report on Form 8-K, formatted in Inline XBRL.




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
   FIVE9, INC.
Date: April 28, 2022   By: /s/ Barry Zwarenstein
    Barry Zwarenstein
    
Chief Financial Officer



Document

Exhibit 99.1
https://cdn.kscope.io/3e0004ff8300e5812a762f020288abec-newfive9logoa.jpg

Five9 Reports First Quarter Revenue Growth of 33% to a Record $182.8 Million
46% Growth in LTM Enterprise Subscription Revenue
16% Operating Cash Flow Margin in the First Quarter
Raises 2022 Guidance for Both Revenue and Bottom Line
SAN RAMON, Calif. - April 28, 2022 - Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the first quarter ended March 31, 2022.
First Quarter 2022 Financial Results
Revenue for the first quarter of 2022 increased 33% to a record $182.8 million, compared to $137.9 million for the first quarter of 2021.
GAAP gross margin was 51.4% for the first quarter of 2022, compared to 56.6% for the first quarter of 2021.
Adjusted gross margin was 60.5% for the first quarter of 2022, compared to 64.0% for the first quarter of 2021.
GAAP net loss for the first quarter of 2022 was $(34.1) million, or $(0.49) per basic share, compared to GAAP net loss of $(12.3) million, or $(0.18) per basic share, for the first quarter of 2021.
Non-GAAP net income for the first quarter of 2022 was $15.6 million, or $0.22 per diluted share, compared to non-GAAP net income of $16.1 million, or $0.23 per diluted share, for the first quarter of 2021.
Adjusted EBITDA for the first quarter of 2022 was $24.5 million, or 13.4% of revenue, compared to $22.2 million, or 16.1% of revenue, for the first quarter of 2021.
GAAP operating cash flow for the first quarter of 2022 was $28.7 million, compared to GAAP operating cash flow of $13.8 million for the first quarter of 2021.

“We are extremely pleased to report a strong start to the year with first quarter revenue growing 33% year-over-year to a record $182.8 million. This growth continues to be driven primarily by the strength of our Enterprise business where LTM subscription revenue grew 46% year-over-year as a result of our scalable, reliable and secure platform, our successful march up market, and our expanding global presence. Our platform can meet the needs of the largest companies in the world as demonstrated by
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our record customer win during the quarter with a healthcare conglomerate who is anticipated to roll out tens of thousands of seats with Five9, generating an anticipated annual recurring revenue of over $40 million in software subscription alone. Additionally, we have maintained our focus on balanced and efficient growth, achieving an adjusted EBITDA margin of 13% and operating cash flow margin of 16%, while continuing to make progress on expanding our public cloud footprint and capitalizing on the immutable trends surrounding digital transformation, the shift from premise to cloud and efficiency via AI and Automation.”

- Rowan Trollope, CEO, Five9
Business Outlook
Five9 provides guidance based on current market conditions and expectations. Five9 emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the global economic impact of the Russia-Ukraine Conflict and the COVID-19 pandemic.
For the full year 2022, Five9 expects to report:
Revenue in the range of $770.0 to $773.0 million.
Non-GAAP net income per share in the range of $1.22 to $1.24, assuming diluted shares outstanding of approximately 73 million.
For the second quarter of 2022, Five9 expects to report:
Revenue in the range of $179.0 to $180.0 million.
Non-GAAP net income per share in the range of $0.17 to $0.19, assuming diluted shares outstanding of approximately 72 million.

With respect to Five9’s guidance as provided above, Five9 has not reconciled its expectations as to non-GAAP net income per share to GAAP net loss per share because stock-based compensation and one-time costs cannot be reasonably calculated or predicted at this time. Accordingly, a reconciliation is not available without unreasonable effort.

Conference Call Details
Five9 will discuss its first quarter 2022 results today, April 28, 2022, via Zoom webinar at 4:30 p.m. Eastern Time. To access the webinar, please register by clicking here. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our website, prior to the conference call.
A live webcast and a replay will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

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Non-GAAP Financial Measures
In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization, stock-based compensation, exit costs related to the closure and relocation of our Russian operations, and one-time integration costs. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, interest (income) and other, exit costs related to closure and relocation of our Russian operations,
acquisition-related transaction costs and one-time integration costs, contingent consideration expense, and provision for (benefit from) income taxes. We calculate non-GAAP operating income by adding back or removing the following items to or from GAAP operating income: stock-based compensation, intangibles amortization, exit costs related to the closure and relocation of our Russian operations,
acquisition-related transaction costs and one-time integration costs, and contingent consideration expense. We calculate non-GAAP net income by adding back or removing the following items to or from GAAP net loss: stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, exit costs related to the closure and relocation of our Russian operations, acquisition-related transaction costs and one-time integration costs, contingent consideration expense and tax provision associated with acquired companies. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. The Company considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward-Looking Statements
This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s ability to acquire larger customers, anticipated customer annual recurring revenue, investments and progress in public cloud, digital transformation, automation and AI, and the second quarter and full year 2022 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Other risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iii) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our
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growth effectively; (iv) failure to adequately retain and expand our sales force will impede our growth; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (vii) we have established, and are continuing to increase, our network of master agents and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (viii) the markets in which we participate involve a high number of competitors that is continuing to increase, and if we do not compete effectively, our operating results could be harmed; (ix) adverse economic conditions may harm our business; (x) the effects of the COVID-19 pandemic have materially affected how we, our clients and business partners are operating, and the duration and extent to which this will impact our future results of operations and overall financial performance remains uncertain; (xi) security breaches and improper access to or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and our business; (xii) we may acquire other companies or technologies, or be the target of strategic transactions, or be impacted by transactions by other companies, which could divert our management’s attention, result in additional dilution to our stockholders or use a significant amount of our cash resources and otherwise disrupt our operations and harm our operating results; (xiii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (xiv) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (xvi) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xvii) we have a history of losses and we may be unable to achieve or sustain profitability; (xviii) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new solutions in order to maintain and grow our business; (xix) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xx) failure to comply with laws and regulations could harm our business and our reputation; (xxi) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required, and other risks attendant to our convertible senior notes and increased debt levels; (xxii) risks related to the Russia-Ukraine conflict, including its impact on the global economy; and (xxiii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

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About Five9
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than nine billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.
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FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
(Unaudited)
March 31, 2022December 31, 2021
ASSETS
Current assets:
Cash and cash equivalents$100,151 $90,878 
Marketable investments377,519 378,980 
Accounts receivable, net77,912 83,731 
Prepaid expenses and other current assets32,534 30,342 
Deferred contract acquisition costs, net36,478 33,295 
Total current assets624,594 617,226 
Property and equipment, net91,476 77,785 
Operating lease right-of-use assets46,536 48,703 
Intangible assets, net36,950 39,897 
Goodwill165,420 165,420 
Marketable investments118,707 147,377 
Other assets11,748 11,871 
Deferred contract acquisition costs, net — less current portion92,964 84,663 
Total assets$1,188,395 $1,192,942 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable$31,981 $20,510 
Accrued and other current liabilities91,411 78,577 
Operating lease liabilities10,135 9,826 
Accrued federal fees1,650 2,282 
Sales tax liabilities2,047 2,660 
Deferred revenue46,564 43,720 
Total current liabilities183,788 157,575 
Convertible senior notes737,865 768,599 
Sales tax liabilities — less current portion883 877 
Operating lease liabilities — less current portion44,818 47,088 
Other long-term liabilities6,682 7,671 
Total liabilities974,036 981,810 
Stockholders’ equity:
Common stock70 68 
Additional paid-in capital480,215 439,787 
Accumulated other comprehensive loss (3,370)(287)
Accumulated deficit(262,556)(228,436)
Total stockholders’ equity214,359 211,132 
Total liabilities and stockholders’ equity$1,188,395 $1,192,942 

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FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)

Three Months Ended
March 31, 2022March 31, 2021
Revenue$182,777 $137,882 
Cost of revenue88,867 59,803 
Gross profit93,910 78,079 
Operating expenses:
Research and development35,824 22,121 
Sales and marketing64,611 44,799 
General and administrative24,314 22,245 
Total operating expenses124,749 89,165 
Loss from operations(30,839)(11,086)
Other (expense) income, net:
Interest expense(1,870)(1,938)
Interest income and other845 175 
Total other (expense) income, net(1,025)(1,763)
Loss before income taxes(31,864)(12,849)
Provision for (benefit from) income taxes2,256 (517)
Net loss$(34,120)$(12,332)
Net loss per share:
Basic and diluted$(0.49)$(0.18)
Shares used in computing net loss per share:
Basic and diluted68,974 66,721 


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FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
Cash flows from operating activities:
Net loss$(34,120)$(12,332)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization10,795 8,763 
Amortization of operating lease right-of-use assets2,403 2,389 
Amortization of deferred contract acquisition costs8,678 5,540 
Amortization of premium on marketable investments700 1,682 
Provision for doubtful accounts222 160 
Stock-based compensation39,394 20,908 
Amortization of discount and issuance costs on convertible senior notes 930 974 
Deferred taxes1,889 — 
Change in fair of value of contingent consideration260 2,500 
Other210 186 
Changes in operating assets and liabilities:
Accounts receivable5,566 (3,543)
Prepaid expenses and other current assets(2,162)(3,524)
Deferred contract acquisition costs(20,160)(15,983)
Other assets234 101 
Accounts payable11,133 351 
Accrued and other current liabilities2,096 5,299 
Accrued federal fees and sales tax liability(1,239)738 
Deferred revenue2,659 322 
Other liabilities(764)(766)
Net cash provided by operating activities28,724 13,765 
Cash flows from investing activities:
Purchases of marketable investments(105,277)(163,683)
Proceeds from sales of marketable investments600 — 
Proceeds from maturities of marketable investments130,821 120,182 
Purchases of property and equipment(12,398)(8,229)
Capitalization of software development costs(569)— 
Cash paid for an equity investment in a privately-held company(2,000)— 
Net cash provided by (used in) investing activities11,177 (51,730)
Cash flows from financing activities:
Repurchase of a portion of 2023 convertible senior notes, net of costs(31,905)(7,840)
Proceeds from exercise of common stock options1,277 2,215 
Payments of finance leases— (456)
Net cash used in financing activities(30,628)(6,081)
Net increase (decrease) in cash and cash equivalents9,273 (44,046)
Cash and cash equivalents:
Beginning of period90,878 220,372 
End of period$100,151 $176,326 

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FIVE9, INC.
RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(In thousands, except percentages)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
GAAP gross profit$93,910 $78,079 
GAAP gross margin51.4 %56.6 %
Non-GAAP adjustments:
Depreciation5,553 4,140 
Intangibles amortization2,947 2,947 
Stock-based compensation7,793 3,105 
Exit costs related to closure and relocation of Russian operations380 — 
One-time integration costs48 30 
Adjusted gross profit$110,631 $88,301 
Adjusted gross margin60.5 %64.0 %


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FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA
(In thousands, except percentages)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
GAAP net loss$(34,120)$(12,332)
Non-GAAP adjustments:
Depreciation and amortization10,795 8,763 
Stock-based compensation39,394 20,908 
Interest expense1,870 1,938 
Interest (income) and other(845)(175)
Exit costs related to closure and relocation of Russian operations (1)
3,227 — 
Acquisition-related transaction costs and one-time integration costs1,638 1,094 
Contingent consideration expense260 2,500 
Provision for (benefit from) income taxes2,256 (517)
Adjusted EBITDA$24,475 $22,179 
Adjusted EBITDA as % of revenue13.4 %16.1 %
(1) Exit costs related to the closure and relocation of our Russian operations was $2.7 million during the three months ended March 31, 2022. The $3.2 million adjustment presented above is net of $0.1 million included in “Depreciation and amortization” and $(0.6) million included in “Interest (income) and other.”
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FIVE9, INC.
RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
Loss from operations$(30,839)$(11,086)
Non-GAAP adjustments:
Stock-based compensation39,394 20,908 
Intangibles amortization2,947 2,947 
Exit costs related to closure and relocation of Russian operations3,332 — 
Acquisition-related transaction costs and one-time integration costs1,638 1,094 
Contingent consideration expense260 2,500 
Non-GAAP operating income$16,732 $16,363 

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FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME
(In thousands, except per share data)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
GAAP net loss$(34,120)$(12,332)
Non-GAAP adjustments:
Stock-based compensation39,394 20,908 
Intangibles amortization2,947 2,947 
Amortization of discount and issuance costs on convertible senior notes930 974 
Exit costs related to closure and relocation of Russian operations2,749 — 
Acquisition-related transaction costs and one-time integration costs1,638 1,094 
Contingent consideration expense260 2,500 
Tax provision associated with acquired companies1,830 — 
Non-GAAP net income$15,628 $16,091 
GAAP net loss per share:
Basic and diluted$(0.49)$(0.18)
Non-GAAP net income per share:
Basic$0.23 $0.24 
Diluted$0.22 $0.23 
Shares used in computing GAAP net loss per share:
Basic and diluted68,974 66,721 
Shares used in computing non-GAAP net income per share:
Basic68,974 66,721 
Diluted70,671 70,659 


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FIVE9, INC.
SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2022March 31, 2021
Stock-Based CompensationDepreciationIntangibles AmortizationStock-Based CompensationDepreciationIntangibles Amortization
Cost of revenue$7,793 $5,553 $2,947 $3,105 $4,140 $2,947 
Research and development10,145 825 — 4,763 596 — 
Sales and marketing13,424 — 6,771 — 
General and administrative8,032 1,469 — 6,269 1,079 — 
Total$39,394 $7,848 $2,947 $20,908 $5,816 $2,947 








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Investor Relations Contacts:

Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000 ext. 5959
IR@five9.com

The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
Lisa@blueshirtgroup.com


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