Document


UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
 
FORM 8-K
 
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): February 19, 2019
FIVE9, INC.
(Exact name of Registrant as specified in its charter)
 
 
 
 
Delaware
001-36383
94-3394123
(State or other jurisdiction
of incorporation)
(Commission
File No.)
(I.R.S. Employer
Identification No.)
 
 
Bishop Ranch 8
4000 Executive Parkway, Suite 400
San Ramon, California 94583
(Address of principal executive offices and Zip Code)
Registrant’s telephone number, including area code: (925) 201-2000
Not Applicable
(Former name or former address if changed since last report)
 
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
o
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
o
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
o
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
o
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Indicated by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
 
Emerging Growth Company
o
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.   o    






Item 2.02 Results of Operations and Financial Condition.
On February 19, 2019, Five9, Inc. (the “Company”) announced its financial results for the fiscal quarter and year ended December 31, 2018. The full text of the press release issued in connection with the announcement is furnished as Exhibit 99.1 to this Current Report on Form 8-K.
The information in Item 2.02 of this Current Report on Form 8-K (including Exhibit 99.1 furnished herewith) shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”) or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as expressly set forth by specific reference in such a filing.
Item 8.01 Other Events.
The Company’s Board of Directors has determined that the Company’s 2019 Annual Meeting of Stockholders (the “Annual Meeting”) will be held on May 28, 2019 virtually via the Internet beginning at 8:00 a.m. Pacific Daylight Time. Stockholders of record at the close of business on the record date, April 1, 2019, may vote at the Annual Meeting, including any adjournment or postponement thereof.
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
 
Exhibit No.
  
Description
 
 
  





SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 
 
 
 
 
 
 
FIVE9, INC.
 
 
 
 
 
Date: February 19, 2019
 
 
 
 
 
By:
 
/s/ Barry Zwarenstein
 
 
 
 
 
 
 
 
Barry Zwarenstein
 
 
 
 
 
 
 
 
Chief Financial Officer



Exhibit


Exhibit 99.1
https://cdn.kscope.io/a1068a68ed37113a319efdbbf8b6f521-five9logoprimaryrgba03a18.jpg

Five9 Reports Fourth Quarter Revenue Growth of 31% to a Record $72.3 Million

36% Growth in LTM Enterprise Subscription Revenue
Fourth Quarter GAAP Net Income of $3.7 Million
Fourth Quarter Adjusted EBITDA of $16.4 Million, a Record 22.7% of Revenue
SAN RAMON, Calif. - February 19, 2019 - Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software for the digital enterprise, today reported results1 for the fourth quarter and full year ended December 31, 2018.
Fourth Quarter 2018 Financial Results
Revenue for the fourth quarter of 2018 increased 31% to a record $72.3 million, compared to $55.4 million for the fourth quarter of 2017.
GAAP gross margin was 60.8% for the fourth quarter of 2018, compared to 59.6% for the fourth quarter of 2017.
Adjusted gross margin was 65.1% for the fourth quarter of 2018, compared to 63.6% for the fourth quarter of 2017.
GAAP net income for the fourth quarter of 2018 was $3.7 million, or $0.06 per diluted share, compared to GAAP net loss of $(0.6) million, or $(0.01) per basic share, for the fourth quarter of 2017.
Non-GAAP net income for the fourth quarter of 2018 was $14.5 million, or $0.23 per diluted share, compared to non-GAAP net income of $4.0 million, or $0.07 per diluted share, for the fourth quarter of 2017.
Adjusted EBITDA for the fourth quarter of 2018 was $16.4 million, or a record 22.7% of revenue, compared to $6.9 million, or 12.4% of revenue, for the fourth quarter of 2017.
GAAP operating cash flow for the fourth quarter of 2018 was $15.5 million, compared to GAAP operating cash flow of $2.9 million for the fourth quarter of 2017.
2018 Financial Results
Total revenue for 2018 increased 29% to a record $257.7 million, compared to $200.2 million in 2017.
GAAP gross margin was 59.6% for 2018, compared to 58.5% in 2017.
Adjusted gross margin was 63.9% for 2018, compared to 62.7% in 2017.





GAAP net loss for 2018 was $(0.2) million, or $(0.00) per basic share, compared to a GAAP net loss of $(9.0) million, or $(0.16) per basic share, in 2017.
Non-GAAP net income for 2018 was $37.0 million, or $0.60 per diluted share, compared to a non-GAAP net income of $6.3 million, or $0.11 per diluted share, in 2017.
Adjusted EBITDA for 2018 was $46.4 million, or a record 18.0% of revenue, compared to $17.6 million, or 8.8% of revenue, in 2017.
GAAP operating cash flow for 2018 was $38.6 million, compared to GAAP operating cash flow of $11.1 million in 2017.
“We closed 2018 with our strongest quarter ever with fourth quarter revenue growth accelerating to 31%. This accelerating revenue growth, combined with our strong execution and expense discipline, allowed us to deliver 22.7% adjusted EBITDA margin. These stand-out results are representative of the large market opportunity we are addressing and continued momentum in our Enterprise business. As customer experience becomes a strategic priority and the market shifts towards the cloud, we believe Five9 is extremely well positioned to capitalize on this opportunity. Our customers view Five9 as a trusted strategic partner who can help them at every stage of the customer experience journey. We believe that we are at the nexus of a transformative opportunity, and that this will enable us to continue to deliver sustained growth and advance our goal of creating the world’s best intelligent contact center delivered through the cloud and powered by AI.”

- Rowan Trollope, CEO, Five9
Business Outlook
For the full year 2019, Five9 expects to report:
Revenue in the range of $298.5 to $301.5 million.
GAAP net loss in the range of $(22.1) to $(19.1) million, or $(0.36) to $(0.31) per basic share.
Non-GAAP net income in the range of $36.8 to $39.8 million, or $0.58 to $0.62 per diluted share.
For the first quarter of 2019, Five9 expects to report:
Revenue in the range of $70.0 to $71.0 million.
GAAP net loss in the range of $(5.7) to $(4.7) million, or a loss of $(0.10) to $(0.08) per basic share.
Non-GAAP net income in the range of $7.1 to $8.1 million, or $0.11 to $0.13 per diluted share.
1On January 1, 2018, Five9 adopted Accounting Standards Codification (ASC) 606 “Revenue from Contracts with Customers” using the modified retrospective transition method. While the financial results for the fourth quarter and full year 2018 are presented under ASC 606, financial results for the fourth quarter and full year 2017 are presented under ASC 605. A reconciliation of the financial results for the fourth quarter and full year 2018 under ASC 606 and ASC 605 is presented in the “Reconciliation of ASC 605 to ASC 606 P&L items” table included in this release.

Conference Call Details
Five9 will discuss its fourth quarter and full year 2018 results today, February 19, 2019, via teleconference at 4:30 p.m. Eastern Time. To access the call (ID 2920436), please dial: 800-458-4121 or 323-794-2093. An audio replay of the call will be available through March 5, 2019 by dialing





888-203-1112 or 719-457-0820 and entering access code 2920436. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K, and will be posted to our web site, prior to the conference call.
A webcast of the call will be available on the Investor Relations section of the Company’s website at http://investors.five9.com/.

Non-GAAP Financial Measures
In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit by adding back the following items to gross profit: depreciation, intangibles amortization and stock-based compensation. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net income (loss): depreciation, amortization, stock-based compensation, interest expense, interest (income) and other, non-recurring litigation settlement costs and related indemnification fees, reversal of interest and penalties on accrued federal fees, and provision for income taxes. We calculate non-GAAP operating income as operating income (loss) excluding stock-based compensation, intangibles amortization, non-recurring litigation settlement costs and related indemnification fees, and reversal of interest and penalties on accrued federal fees. We calculate non-GAAP net income as GAAP net income (loss) excluding stock-based compensation, intangibles amortization, amortization of debt discount and issuance costs, amortization of discount and issuance costs on convertible senior notes, non-recurring litigation settlement costs and related indemnification fees, reversal of interest and penalties on accrued federal fees and non-cash adjustment on investment. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company's operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward-Looking Statements
This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s market position, business momentum, expectations for future growth, product positioning, enterprise customer views of the value of our products and vision for the future, the Company’s long-term goals, and the first quarter and full year 2019 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (ii) if we are unable to attract new clients or sell additional services and functionality to our existing clients,





our revenue and revenue growth will be harmed; (iii) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (iv) failure to adequately expand our sales force could impede our growth; (v) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vi) security breaches and improper access to or disclosure of our data or our clients’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and adversely affect our business; (vii) the markets in which we participate involve numerous competitors and are highly competitive, and if we do not compete effectively, our operating results could be harmed; (viii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (ix) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully grow and manage these relationships could harm our business; (x) we have established, and are continuing to increase, our network of master agents and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (xi) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xii) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (xiii) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xiv) we have a history of losses and we may be unable to achieve or sustain profitability; (xv) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new products in order to maintain and grow our business; (xvi) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xvii) failure to comply with laws and regulations could harm our business and our reputation; (xviii) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required; and (xix) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent quarterly report on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.





FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
(Unaudited)
 
 
December 31, 2018
 
December 31, 2017
ASSETS
 
 
 
 
Current assets:
 
 
 
 
Cash and cash equivalents
 
$
81,912

 
$
68,947

Marketable investments
 
209,907

 

Accounts receivable, net
 
24,797

 
19,048

Prepaid expenses and other current assets
 
8,014

 
4,840

Deferred contract acquisition costs
 
9,372

 

Total current assets
 
334,002

 
92,835

Property and equipment, net
 
25,885

 
19,888

Intangible assets, net
 
631

 
1,073

Goodwill
 
11,798

 
11,798

Other assets
 
836

 
2,602

Deferred contract acquisition costs — less current portion
 
21,514

 

Total assets
 
$
394,666

 
$
128,196

 
 
 
 
 
LIABILITIES AND STOCKHOLDERS’ EQUITY
 
 
 
 
Current liabilities:
 
 
 
 
Accounts payable
 
$
7,010

 
$
4,292

Accrued and other current liabilities
 
13,771

 
11,787

Accrued federal fees
 
1,434

 
1,151

Sales tax liability
 
1,741

 
1,326

Notes payable
 

 
336

Capital leases
 
6,647

 
6,651

Deferred revenue
 
17,391

 
13,975

Total current liabilities
 
47,994

 
39,518

Convertible senior notes
 
196,763

 

Revolving line of credit
 

 
32,594

Sales tax liability — less current portion
 
841

 
1,044

Capital leases — less current portion
 
4,509

 
7,161

Other long-term liabilities
 
1,811

 
1,041

Total liabilities
 
251,918

 
81,358

Stockholders’ equity:
 
 
 
 
Common stock
 
59

 
57

Additional paid-in capital
 
294,279

 
222,202

Accumulated other comprehensive loss
 
(93
)
 

Accumulated deficit
 
(151,497
)
 
(175,421
)
Total stockholders’ equity
 
142,748

 
46,838

Total liabilities and stockholders’ equity
 
$
394,666

 
$
128,196

 
 
 
 
 






FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
December 31, 2018
 
December 31, 2017
 
 
 
 
 
 
 
 
 
Revenue
 
$
72,335

 
$
55,403

 
$
257,664

 
$
200,225

Cost of revenue
 
28,339

 
22,363

 
104,034

 
83,104

Gross profit
 
43,996

 
33,040

 
153,630

 
117,121

Operating expenses:
 
 
 
 
 
 
 
 
Research and development
 
8,451

 
6,748

 
34,172

 
27,120

Sales and marketing
 
18,793

 
17,358

 
72,001

 
66,570

General and administrative
 
10,766

 
8,767

 
40,448

 
29,151

Total operating expenses
 
38,010

 
32,873

 
146,621

 
122,841

Income (loss) from operations
 
5,986

 
167

 
7,009

 
(5,720
)
Other income (expense), net:
 
 
 
 
 
 
 
 
Interest expense
 
(3,462
)
 
(836
)
 
(10,245
)
 
(3,471
)
Interest income and other
 
1,359

 
164

 
3,315

 
490

Total other income (expense), net
 
(2,103
)
 
(672
)
 
(6,930
)
 
(2,981
)
Income (loss) before income taxes
 
3,883

 
(505
)
 
79

 
(8,701
)
Provision for income taxes
 
150

 
126

 
300

 
268

Net income (loss)
 
$
3,733

 
$
(631
)
 
$
(221
)
 
$
(8,969
)
Net income (loss) per share:
 
 
 
 
 
 
 
 
Basic
 
$
0.06

 
$
(0.01
)
 
$

 
$
(0.16
)
Diluted
 
$
0.06

 
$
(0.01
)
 
$

 
$
(0.16
)
Shares used in computing net income (loss) per share:
 
 
 
 
 
 
 
 
Basic
 
58,926

 
56,034

 
58,076

 
54,946

Diluted
 
62,071

 
56,034

 
58,076

 
54,946

 
 
 
 
 
 
 
 
 







FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
 
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
Cash flows from operating activities:
 
 
 
 
Net loss
 
$
(221
)
 
$
(8,969
)
Adjustments to reconcile net loss to net cash provided by operating activities:
 
 
 
 
Depreciation and amortization
 
10,274

 
8,314

Amortization of premium on marketable investments
 
(670
)
 

Provision for doubtful accounts
 
90

 
95

Stock-based compensation
 
28,484

 
15,343

Amortization of debt discount and issuance costs
 
129

 
80

Amortization of discount and issuance costs on convertible senior notes
 
7,881

 

Reversal of interest and penalties on accrued federal fees
 

 
(2,133
)
Gain on sale of convertible note held for investment
 
(312
)
 

Non-cash adjustment on investment
 
(40
)
 
(366
)
Accretion of interest
 
44

 
21

Others
 
27

 
(48
)
Changes in operating assets and liabilities:
 
 
 
 
Accounts receivable
 
(5,829
)
 
(5,163
)
Prepaid expenses and other current assets
 
(2,806
)
 
(1,912
)
Deferred contract acquisition costs
 
(7,748
)
 

Other assets
 
193

 
(33
)
Accounts payable
 
2,418

 
813

Accrued and other current liabilities
 
1,865

 
1,061

Accrued federal fees and sales tax liability
 
495

 
90

Deferred revenue
 
3,956

 
3,882

Other liabilities
 
392

 
31

Net cash provided by operating activities
 
38,622

 
11,106

Cash flows from investing activities:
 
 
 
 
Purchases of marketable investments
 
(220,704
)
 

Proceeds from maturities of marketable investments
 
11,293

 

Purchases of property and equipment
 
(9,261
)
 
(2,650
)
Proceeds from sale of convertible note held for investment
 
1,923

 

Net cash (used in) investing activities
 
(216,749
)
 
(2,650
)
Cash flows from financing activities:
 
 
 
 
Proceeds from issuance of convertible senior notes, net of issuance costs paid of $8,039
 
250,711

 

Payments for capped call transactions
 
(31,412
)
 

Proceeds from exercise of common stock options
 
7,779

 
6,035

Proceeds from sale of common stock under ESPP
 
5,730

 
4,101

Payments of employee taxes related to vested common stock
 
(260
)
 

Repayments on revolving line of credit
 
(32,594
)
 

Payments of notes payable
 
(318
)
 
(699
)
Payments of capital leases
 
(8,544
)
 
(7,068
)
Net cash provided by financing activities
 
191,092

 
2,369

Net increase in cash and cash equivalents
 
12,965

 
10,825

Cash and cash equivalents:
 
 
 
 
Beginning of period
 
68,947

 
58,122

End of period
 
$
81,912

 
$
68,947

 
 
 
 
 





FIVE9, INC.
RECONCILIATION OF ASC 605 TO ASC 606 P&L ITEMS - GAAP
(In thousands, except per share data and percentages)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2018
 
 
ASC 605
 
Adjustments
 
ASC 606
 
ASC 605
 
Adjustments
 
ASC 606
Revenue
 
$
72,583

 
$
(248
)
 
$
72,335

 
$
256,548

 
$
1,116

 
$
257,664

Cost of revenue
 
28,360

 
(21
)
 
28,339

 
103,525

 
509

 
104,034

GAAP gross profit
 
44,223

 
(227
)
 
43,996

 
153,023

 
607

 
153,630

GAAP gross margin
 
60.9
%
 
 
 
60.8
%
 
59.6
 %
 
 
 
59.6
%
Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
Research and development
 
8,451

 

 
8,451

 
34,172

 

 
34,172

Sales and marketing
 
21,447

 
(2,654
)
 
18,793

 
79,749

 
(7,748
)
 
72,001

General and administrative
 
10,766

 

 
10,766

 
40,448

 

 
40,448

Total operating expenses
 
40,664

 
(2,654
)
 
38,010

 
154,369

 
(7,748
)
 
146,621

GAAP income (loss) from operations
 
3,559

 
2,427

 
5,986

 
(1,346
)
 
8,355

 
7,009

GAAP Operating Margin
 
4.9
%
 
 
 
8.3
%
 
(0.5
)%
 
 
 
2.7
%
Other income (expense), net
 
(2,103
)
 

 
(2,103
)
 
(6,930
)
 

 
(6,930
)
Income (loss) before income taxes
 
1,456

 
2,427

 
3,883

 
(8,276
)
 
8,355

 
79

Provision for income taxes
 
150

 

 
150

 
300

 

 
300

GAAP net income (loss)
 
$
1,306

 
$
2,427

 
$
3,733

 
$
(8,576
)
 
$
8,355

 
$
(221
)
Net income (loss) per share:
 
 
 
 
 
 
 
 
 
 
 
 
Basic
 
$
0.02

 
$
0.04

 
$
0.06

 
$
(0.15
)
 
$
0.15

 
$

Diluted
 
$
0.02

 
$
0.04

 
$
0.06

 
$
(0.15
)
 
$
0.15

 
$

Shares used in computing net income (loss) per share:
 
 
 
 
 
 
 
 
 
 
 
 
Basic
 
58,926

 

 
58,926

 
58,076

 

 
58,076

Diluted
 
62,071

 

 
62,071

 
58,076

 

 
58,076

 
 
 
 
 
 
 
 
 
 
 
 
 






FIVE9, INC.
RECONCILIATION OF ASC 605 TO ASC 606 P&L ITEMS - NON-GAAP
(In thousands, except per share data and percentages)
(Unaudited)

 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2018
 
 
ASC 605
 
Adjustments
 
ASC 606
 
ASC 605
 
Adjustments
 
ASC 606
Revenue
 
$
72,583

 
$
(248
)
 
$
72,335

 
$
256,548

 
$
1,116

 
$
257,664

Cost of revenue
 
25,289

 
(21
)
 
25,268

 
92,384

 
509

 
92,893

Adjusted gross profit
 
47,294

 
(227
)
 
47,067

 
164,164

 
607

 
164,771

Adjusted gross margin
 
65.2
%
 
 
 
65.1
%
 
64.0
%
 
 
 
63.9
%
Operating expenses:
 
 
 
 
 
 
 
 
 
 
 
 
Research and development
 
7,110

 

 
7,110

 
27,833

 

 
27,833

Sales and marketing
 
19,694

 
(2,654
)
 
17,040

 
73,347

 
(7,748
)
 
65,599

General and administrative
 
6,507

 

 
6,507

 
24,980

 

 
24,980

Total operating expenses
 
33,311

 
(2,654
)
 
30,657

 
126,160

 
(7,748
)
 
118,412

Adjusted EBITDA
 
13,983

 
2,427

 
16,410

 
38,004

 
8,355

 
46,359

Adjusted EBITDA margin
 
19.3
%
 
 
 
22.7
%
 
14.8
%
 
 
 
18.0
%
Depreciation
 
2,745

 

 
2,745

 
9,832

 

 
9,832

Non-GAAP operating income
 
11,238

 
2,427

 
13,665

 
28,172

 
8,355

 
36,527

Non-GAAP operating margin
 
15.5
%
 
 
 
18.9
%
 
11.0
%
 
 
 
14.2
%
Other income (expense), net
 
996

 

 
996

 
728

 

 
728

Income before income taxes
 
12,234

 
2,427

 
14,661

 
28,900

 
8,355

 
37,255

Provision for income taxes
 
150

 

 
150

 
300

 

 
300

Non-GAAP net income
 
$
12,084

 
$
2,427

 
$
14,511

 
$
28,600

 
$
8,355

 
$
36,955

 
 
 
 
 
 
 
 
 
 
 
 
 
Non-GAAP net income per share:
 
 
 
 
 
 
 
 
 
 
 
 
Basic
 
$
0.21

 
$
0.04

 
$
0.25

 
$
0.49

 
$
0.15

 
$
0.64

Diluted
 
$
0.19

 
$
0.04

 
$
0.23

 
$
0.47

 
$
0.13

 
$
0.60

Shares used in computing non-GAAP net income per share:
 
 
 
 
 
 
 
 
 
 
 
 
Basic
 
58,926

 

 
58,926

 
58,076

 

 
58,076

Diluted
 
62,071

 

 
62,071

 
61,428

 

 
61,428

 
 
 
 
 
 
 
 
 
 
 
 
 






FIVE9, INC.
RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(In thousands, except percentages)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
December 31, 2018
 
December 31, 2017
 
 
 
 
 
 
 
 
 
GAAP gross profit
 
$
43,996

 
$
33,040

 
$
153,630

 
$
117,121

GAAP gross margin
 
60.8
%
 
59.6
%
 
59.6
%
 
58.5
%
Non-GAAP adjustments:
 
 
 
 
 
 
 
 
Depreciation
 
2,041

 
1,523

 
7,456

 
5,949

Intangibles amortization
 
88

 
88

 
352

 
351

Stock-based compensation
 
942

 
594

 
3,333

 
2,202

Adjusted gross profit
 
$
47,067

 
$
35,245

 
$
164,771

 
$
125,623

Adjusted gross margin
 
65.1
%
 
63.6
%
 
63.9
%
 
62.7
%


FIVE9, INC.
RECONCILIATION OF GAAP NET INCOME (LOSS) TO ADJUSTED EBITDA
(In thousands)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
December 31, 2018
 
December 31, 2017
 
 
 
 
 
 
 
 
 
GAAP net income (loss)
 
$
3,733

 
$
(631
)
 
$
(221
)
 
$
(8,969
)
Non-GAAP adjustments:
 
 
 
 
 
 
 
 
Depreciation and amortization
 
2,838

 
2,068

 
10,274

 
8,314

Stock-based compensation
 
7,493

 
4,640

 
28,484

 
15,343

Interest expense
 
3,462

 
836

 
10,245

 
3,471

Interest (income) and other
 
(1,359
)
 
(164
)
 
(3,315
)
 
(490
)
Legal settlement
 

 

 

 
1,700

Legal and indemnification fees related to settlement
 
93

 

 
592

 
135

Reversal of interest and penalties on accrued federal fees (G&A)
 

 

 

 
(2,133
)
Provision for income taxes
 
150

 
126

 
300

 
268

Adjusted EBITDA
 
$
16,410

 
$
6,875

 
$
46,359

 
$
17,639

Adjusted EBITDA as % of revenue
 
22.7
%
 
12.4
%
 
18.0
%
 
8.8
%
 
 
 
 
 
 
 
 
 






FIVE9, INC.
RECONCILIATION OF GAAP OPERATING INCOME (LOSS) TO NON-GAAP OPERATING INCOME
(In thousands)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
December 31, 2018
 
December 31, 2017
 
 
 
 
 
 
 
 
 
GAAP operating income (loss)
 
$
5,986

 
$
167

 
$
7,009

 
$
(5,720
)
Non-GAAP adjustments:
 
 
 
 
 
 
 
 
Stock-based compensation
 
7,493

 
4,640

 
28,484

 
15,343

Intangibles amortization
 
93

 
116

 
442

 
465

Legal settlement
 

 

 

 
1,700

Legal and indemnification fees related to settlement
 
93

 

 
592

 
135

Reversal of interest and penalties on accrued federal fees (G&A)
 

 

 

 
(2,133
)
Non-GAAP operating income
 
$
13,665

 
$
4,923

 
$
36,527

 
$
9,790

 
 
 
 
 
 
 
 
 






FIVE9, INC.
RECONCILIATION OF GAAP NET INCOME (LOSS) TO NON-GAAP NET INCOME
(In thousands, except per share data)
(Unaudited)
 
 
Three Months Ended
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
December 31, 2018
 
December 31, 2017
 
 
 
 
 
 
 
 
 
GAAP net income (loss)
 
$
3,733

 
$
(631
)
 
$
(221
)
 
$
(8,969
)
Non-GAAP adjustments:
 
 
 
 
 
 
 
 
Stock-based compensation
 
7,493

 
4,640

 
28,484

 
15,343

Intangibles amortization
 
93

 
116

 
442

 
465

Amortization of debt discount and issuance costs
 

 
20

 
129

 
80

Amortization of discount and issuance costs on convertible senior notes
 
3,099

 

 
7,881

 

Legal settlement
 

 

 

 
1,700

Legal and indemnification fees related to settlement
 
93

 

 
592

 
135

Reversal of interest and penalties on accrued federal fees (G&A)
 

 

 

 
(2,133
)
Non-cash adjustment on investment
 

 
(133
)
 
(352
)
 
(366
)
Non-GAAP net income
 
$
14,511

 
$
4,012

 
$
36,955

 
$
6,255

GAAP net income (loss) per share:
 
 
 
 
 
 
 
 
Basic
 
$
0.06

 
$
(0.01
)
 
$

 
$
(0.16
)
Diluted
 
$
0.06

 
$
(0.01
)
 
$

 
$
(0.16
)
Non-GAAP net income per share:
 
 
 
 
 
 
 
 
Basic
 
$
0.25

 
$
0.07

 
$
0.64

 
$
0.11

Diluted
 
$
0.23

 
$
0.07

 
$
0.60

 
$
0.11

Shares used in computing GAAP net income (loss) per share:
 
 
 
 
 
 
 
 
Basic
 
58,926

 
56,034

 
58,076

 
54,946

Diluted
 
62,071

 
56,034

 
58,076

 
54,946

Shares used in computing non-GAAP net income per share:
 
 
 
 
 
 
 
 
Basic
 
58,926

 
56,034

 
58,076

 
54,946

Diluted
 
62,071

 
59,905

 
61,428

 
59,073

 
 
 
 
 
 
 
 
 





FIVE9, INC.
SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(In thousands)
(Unaudited)
 
 
Three Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
 
Stock-Based Compensation
 
Depreciation
 
Intangibles Amortization
 
Stock-Based Compensation
 
Depreciation
 
Intangibles Amortization
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenue
 
$
942

 
$
2,041

 
$
88

 
$
594

 
$
1,523

 
$
88

Research and development
 
1,010

 
331

 

 
807

 
170

 

Sales and marketing
 
1,747

 
1

 
5

 
1,128

 
2

 
28

General and administrative
 
3,794

 
372

 

 
2,111

 
257

 

Total
 
$
7,493

 
$
2,745

 
$
93

 
$
4,640

 
$
1,952

 
$
116

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Twelve Months Ended
 
 
December 31, 2018
 
December 31, 2017
 
 
Stock-Based Compensation
 
Depreciation
 
Intangibles Amortization
 
Stock-Based Compensation
 
Depreciation
 
Intangibles Amortization
 
 
 
 
 
 
 
 
 
 
 
 
 
Cost of revenue
 
$
3,333

 
$
7,456

 
$
352

 
$
2,202

 
$
5,949

 
$
351

Research and development
 
5,303

 
1,036

 

 
3,042

 
795

 

Sales and marketing
 
6,307

 
5

 
90

 
4,364

 
6

 
114

General and administrative
 
13,541

 
1,335

 

 
5,735

 
1,099

 

Total
 
$
28,484

 
$
9,832

 
$
442

 
$
15,343

 
$
7,849

 
$
465








FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE
(In thousands, except per share data)
(Unaudited)
 
 
Three Months Ending
 
Year Ending
 
 
March 31, 2019
 
December 31, 2019
 
 
Low
 
High
 
Low
 
High
 
 
 
 
 
 
 
 
 
GAAP net loss
 
$
(5,725
)
 
$
(4,725
)
 
$
(22,075
)
 
$
(19,075
)
Non-GAAP adjustments:
 
 
 
 
 
 
 
 
Stock-based compensation
 
9,658

 
9,658

 
45,723

 
45,723

Intangibles amortization
 
88

 
88

 
351

 
351

Amortization of discount and issuance costs on convertible senior notes
 
3,079

 
3,079

 
12,801

 
12,801

Income tax expense effects (1)
 

 

 

 

Non-GAAP net income
 
$
7,100

 
$
8,100

 
$
36,800

 
$
39,800

GAAP net loss per share, basic and diluted
 
$
(0.10
)
 
$
(0.08
)
 
$
(0.36
)
 
$
(0.31
)
Non-GAAP net income per share:
 
 
 
 
 
 
 
 
Basic
 
$
0.12

 
$
0.14

 
$
0.60

 
$
0.65

Diluted
 
$
0.11

 
$
0.13

 
$
0.58

 
$
0.62

Shares used in computing GAAP net loss per share and non-GAAP net income per share:
 
 
 
 
 
 
 
 
Basic
 
60,000

 
60,000

 
61,000

 
61,000

Diluted
 
63,000

 
63,000

 
64,000

 
64,000

 
 
 
 
 
 
 
 
 

(1)
Non-GAAP adjustments do not have an impact on our income tax provision due to past non-GAAP losses.









Investor Relations Contacts:

Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000 ext. 5959
IR@five9.com

The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
Lisa@blueshirtgroup.com


# # #