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Leading Higher Education Organization Selects Five9 Cloud Contact Center Software to Double Lead Generation Program and Increase Enrollment
Five9 Chosen for Enterprise Application Integration, Scalability, and Reliability
The organization's group of colleges and universities provide career-focused higher education to students across the US. The organization is committed to preparing professionals for meaningful careers and an increased sense of satisfaction by offering undergraduate and graduate degree programs in healthcare, business, graphic arts and computer science.
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The contact centers support 18 ground campuses and an online college.
The addition of
Primary reasons
- Ease of integration with other enterprise applications
- Agility and scalability on-demand
- Availability of an inbound, outbound and blended solution
"The changes in the education market are driving demand for cloud
contact center software.
In today's hyper connected, customer experience-driven world, organizations need robust contact center capabilities to improve service and increase sales across a variety of business and industry applications.
The
Five9 VCC features:
- A fully blended platform for both inbound and outbound contact centers, designed from the ground up in the cloud to help agents be more productive
- A comprehensive multichannel solution that is designed to be highly intuitive, assisting agents by providing rich customer context to improve customer experience, powered by Five9 Connect
- A trusted platform that is reliable, scalable, secure and compliant, built on a flexible architecture with redundant data centers
Out of the box integrations to popular CRM solutions such as Salesforce, Oracle, Microsoft, NetSuite and Zendesk allow agents to work in their familiar CRM desktop, and are designed to enable organizations to boost sales, improve agent productivity and deliver better customer service.
Additional Information
Learn more about the Freedom
Release, the latest in agent focused cloud contact center software
from
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About
View source version on businesswire.com: http://www.businesswire.com/news/home/20151005005419/en/
Katie.Bromley@five9.com
or
Five9PR@shiftcomm.com
Source:
News Provided by Acquire Media