Expert Review Confirms Five9 TCPA Manual Touch Mode Provides
Essential Functionality and Reporting Capabilities Plus TCPA-Related
Risk Mitigation
SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9
(NASDAQ:FIVN), a leading provider of cloud contact center software,
today announced that CompliancePoint
has audited and confirmed that the Five9
TCPA Manual Touch Mode solution helps contact centers reduce the
risk associated with autodialed calls to mobile phones without prior
consent.
TWEET
THIS: CompliancePoint confirms @Five9 #TCPA Manual Touch Mode
reduces risk associated w/ autodialed calls to #mobile phones
"We are seeing contact centers invest in new technology, not only to
move to the cloud, but also to meet the rigorous legal requirements
outlined in TCPA. Our solution, confirmed by CompliancePoint, delivers
the robust features contact centers want plus the tools necessary to
adhere to the latest TCPA regulations and dial with confidence."
-- Mike Burkland, president and CEO, Five9
Contact Center Market Deals with Stringent Regulations
In recent years, stringent regulatory requirements have made it
increasingly challenging for contact centers to engage in automated
outbound dialing activities such as telemarketing, proactive customer
care or collections.
Contact centers are turning to technology providers to help them adhere
to TCPA requirements, said Donna Fluss, president of DMG Consulting.
"Recent legislative [TCPA] changes are driving technology investments
and innovation in the outbound and dialing IT sectors."
The Five9 Solution: TCPA Manual Touch Mode
With the Five9
TCPA Manual Touch Mode solution, contact centers are able to comply
with regulations and still manage successful outbound calling campaigns.
By placing customers' specific contact lists with TCPA requirements on a
separate system - which does not have the functionality of an automated
telephone dialing system (ATDS) and requires human intervention for each
call to be placed - customers can be confident they are meeting
compliance requirements.
CompliancePoint's vice president and general manager of the Consulting
Services Compliance Practice, Ken
Sponsler, evaluated the Five9 TCPA Manual Touch Mode solution and
determined it provided "the industry with a balance of functionality,
reporting and [automatic telephone dialing system] ATDS-related risk
mitigation."
About Five9
Five9 is a leading provider of cloud contact center software, bringing
the power of the cloud to thousands of customers and facilitating more
than three billion customer interactions annually. Since 2001, Five9 has
led the cloud revolution in contact centers, delivering software to help
organizations of every size transition from premise-based software to
the cloud. With its extensive expertise, technology, and ecosystem of
partners, Five9 delivers secure, reliable, scalable cloud contact center
software to help businesses create exceptional customer experiences,
increase agent productivity and deliver tangible results. For more
information visit www.five9.com.
All product and company names mentioned are the property of their
respective owners.
Five9
Meghan Hammitt, 925-364-9162
Meghan.Hammitt@Five9.com
or
SHIFT
Communications
Katie Halloran, 415-591-8459
Five9PR@shiftcomm.com
Source: Five9
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