Industry Veteran Wendell Black Joins Leadership Team to Drive
Channel Expansion
SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9,
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the enterprise market, today announced a significant
expansion to its channel
partner program, along with the appointment of industry veteran
Wendell Black as vice president of channel sales.
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Five9 hires industry veteran, Wendell Black, as VP of Channel Sales. (Photo: Business Wire)
Part of this expansion includes new strategic partnerships with several
master agents, systems integrators, and resellers. Five9 will work
closely with partners possessing broad technical expertise to deliver a
tailored solution to enterprise customers based on their unique
environments. The partners in this program provide a range of
technologies including, ERP, CRM, mobile, social, and legacy
telecommunications.
In addition to continuing the successful referral partner program, the
expanded channel program now offers partners the ability to be a
reseller or full OEM partner. This is a great opportunity for more
traditional channels that have been focused on selling premise-based
solutions to now sell Five9's award winning cloud-based contact center
solution.
"I'm thrilled to join the Five9 team. The expansion of the program will
extend the reach of the Five9 Virtual Contact Center (VCC) by making it
available to partners and their customers on a national and global
level," said Wendell Black, Vice President Channel Sales, Five9.
"Five9 continues to focus on and deliver an enterprise platform adhering
to the highest standards of reliability, security, compliance, and
scalability. This expanded channel program is an important step in our
evolution and we believe will play a key role in the continued growth of
Five9," said Mike Burkland, President and CEO, Five9. "As more and more
enterprises are moving their contact center technology to the cloud, we
are extending our market reach by enabling more partners to provide our
industry leading cloud-based contact center solution."
Wendell Black joins the Five9 team most recently from Vocalcom and has
more than 25 years of contact center experience, holding various
positions at Aspect, Nortel Networks and Oracle. His responsibilities at
Five9 will focus on leading and growing the channel sales program.
PARTNER QUOTES
"We want to have the deepest and most strategic contact center portfolio
in the industry and we are excited about adding the Five9 product set to
round out our best of breed contact center offerings. We were one of the
early adopters in selling cloud solutions and our knowledge and
expertise paired with Five9's long history of success makes for a strong
partnership. We are the only master agent in the industry to have an
executive who is only focused on contact center opportunities. That
alone speaks to our strategy and commitment to being the leader in the
contact center space," said Richard Murray, President, CarrierSales.
"Clarus Communications is very excited about our agreement to bring the
industry leading Five9 products to our clients and partners. We believe
Five9 is an incredible solution for clients looking to take their call
center to the next level in productivity and ease of use," said Chris
Torbit, Principal, Clarus.
"I see a promising partnership with Five9 due to their strong and
affordable contact center space solutions. The enhanced reporting and
monitoring features Five9 provides enable businesses to optimize their
call center, driving better customer satisfaction and higher sales
performance," said Mike Onystock, Director National Channel Sales, TBI.
"Our team is very impressed not only with the product and support that
Five9 has, but with the openness they show to new ideas for how we can
grow our business together. This is a true collaborative relationship
where we are able to maximize the potential of our partnership. We look
forward to building a long term strategic partnership with Five9," said
Doug Turpin, President, Venture Group.
Additional Information
Learn more about the Five9
Channel Partner Program. Learn more about the Freedom
Release, the latest in agent focused cloud contact center software
from Five9.
Talk with us @Five9,
LinkedIn,
Facebook,
Blog.
About Five9 VCC
The Five9 solution delivers everything needed to connect customers to
agents in the channels they prefer, whether it is phone, web, chat,
email, mobile apps, or social media.
Five9 provides a full end-to-end solution with sophisticated management
applications such as, supervisor desktop to monitor and coach agents,
real-time and historical reporting,
recording, workforce
management, quality
monitoring, out-of-the-box and custom CRM
integrations.
Five9 VCC Features
-
A fully blended platform for both inbound and outbound contact
centers, designed from the ground up in the cloud to help agents be
more productive
-
A comprehensive multichannel solution that is designed to be highly
intuitive, assisting agents by providing rich customer context to
improve customer experience, powered by Five9 Connect
-
A trusted platform that is reliable, scalable, secure and compliant,
built on a flexible architecture with redundant data centers
Out of the box integrations to popular CRM solutions such as Salesforce,
Oracle, Microsoft, NetSuite and Zendesk allow agents to work in their
familiar CRM desktop, and are designed to enable organizations to boost
sales, improve agent productivity and deliver better customer service.
About Five9
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses reliable, secure, compliant and
scalable cloud contact center software designed to create exceptional
customer experiences, increase agent productivity and deliver tangible
business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160125005232/en/
Five9
Katie Bromley, 925-364-9139
Katie.Bromley@five9.com
or
SHIFT
Communications
Katie Halloran, 415-591-8459
Five9PR@shiftcomm.com
Source: Five9, Inc.
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