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Five9 Cloud Software Powers Contact Center Outsourcers Nationwide, Helping Them Deliver Exceptional Customer Experiences and Optimize Performance
Hundreds of Outsourcers Use Five9 to Run Their Complex Contact Center Operations and Meet the Needs of Their Diverse Client Base
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Businesses know that outstanding customer service translates into higher customer retention. Faced with the significant resources required to offer high quality customer service, businesses often turn to contact center outsourcers to help them navigate the technical and staffing challenges associated with the delivery of great customer service.
Those contact center outsourcers, in turn, leverage modern technology
solutions to help them provide and manage turnkey customer engagement
programs. Hundreds of outsourcers have found that the flexibility of
- Engage and serve clients without having to invest capital in software, hardware and equipment
- Add capacity as needed, paying only for the services required for client projects
- Rapidly deploy and manage multiple client projects with limited technology resources or staff
- Deliver the real-time metrics and dashboards, plus historical reporting their clients demand
- Focus on delivering the tangible business results that matter most to clients including faster problem resolution, increased leads and sales conversions
Comments from Outsourcers Using Five9
"The Five9 cloud contact center solution provides American Support with
incredible flexibility; we don't need to make the capital investments
typically associated with premise-based software, we have regular access
to the very latest feature releases and we can scale our agent seats
based on our current projects and client demands."
-
Read
the American
Support case study.
"Five9 helps us to be agile, especially through periods of tremendous
growth. By using a cloud solution, we're able to manage our business
from anywhere, in real time, and make necessary adjustments to ensure
optimal productivity. It also helps us automate many processes and
create efficiencies with other cloud based tools through its API, which
keeps our costs low and provides us with the opportunity to pass those
benefits on to our clients."
-
Read the Innovative
Vision case study.
"Companies that use a call center outsourcer like to know what's going
on, because at times they might feel like things are a little out of
their control. The
-
Read the OnBrand24
case study.
"It's not just the number of calls handled and what your service levels
are, but understanding why people called, what was discussed on the
call, whether a sale was made, etc.
-
Read the Straight
Forward case study.
Five9 Study Uncovers Key Insights into Contact Center Outsourcers Strengths and Challenges
A recent
About
Analyst & Media Contacts:
Meghan.Hammitt@Five9.com
or
Five9PR@shiftcomm.com
Source:
News Provided by Acquire Media