SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9
(NASDAQ: FIVN), a leading provider of cloud contact center software,
today announced that outsource contact center Straight
Forward turned to Five9 to power its inbound/outbound operations
after switching from premise-based call centers and other cloud
solutions. Straight Forward recently opened a new facility in Sauk City,
Wisconsin to accommodate its growth.
Straight Forward held a grand opening in May 2015 in their uniquely
re-designed, historic, hundred-year-old building that now houses the
company's corporate office and one of their call centers. The building
needed to be functional while still preserving the integrity of its
original monument heritage. Dating back to 1915, it was originally a
granite showroom and manufacturing plant. When Straight Forward
purchased the building the company made it a point to restore and
maintain as much of the building history as possible.
Founded in 2009, Straight Forward is a outsource contact center and
consulting company providing inbound and outbound contact services for
clients ranging from cable TV operators to charter schools. Since its
inception, Straight Forward has grown to six call centers throughout
Wisconsin and relies on Five9 to better manage its multichannel inbound
and outbound sales and service contacts.
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With Five9's cloud software, Straight Forward has been able to
streamline operations and exceed customer expectations all while
critically increasing contacts per hour.
"Five9 is an integral part of our business, helping set up our advisors
to be successful. Prior to Five9, we tried onsite solutions and other
cloud providers, but we were missing key factors in the technology like
adaptability and performance. With real-time reporting and customized
solutions for every aspect of our business, Five9 has been a reliable
and flexible partner that's helped our business grow and stay
competitive in a crowded market," said Rod Schwegel, President, Straight
Forward.
Five9 cloud contact center software allows Straight Forward to improve
customer satisfaction with features such as Queue Callback, which gives
callers the option to request a callback instead of sitting and
listening to hold music. Additionally, with Five9's active blending
inbound/outbound technology, Straight Forward is able to more
efficiently manage peaks and valleys in activity by automatically
adjusting its operations based on call traffic.
About Five9
Five9 is a leading provider of cloud contact center software, bringing
the power of the cloud to thousands of customers and facilitating more
than three billion customer interactions annually. Since 2001, Five9 has
led the cloud revolution in contact centers, helping organizations of
every size transition from premise-based solutions to the cloud. Five9
provides businesses secure, reliable, scalable cloud contact center
software to create exceptional customer experiences, increase agent
productivity and deliver tangible business results. For more information
visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150618006069/en/
Analyst & Media Contacts:
Five9
Katie
Bromley, 925-364-9139
Katie.Bromley@five9.com
or
SHIFT
Communications:
Katie Halloran, 415-591-8459
Five9PR@shiftcomm.com
Source: Five9
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